Refund policy

At Sonatora, each artwork is handcrafted and made to order exclusively for you. We stand behind the quality of every piece and offer a 14-Day Return Policy so you can shop with confidence.

Eligibility & 14-Day Window
Your order qualifies for a return within 14 days of delivery if it meets any of the following conditions:

  • The item is defective, damaged, or incorrect.

  • You decide the artwork is simply not the right fit for your space (Return for Preference).

Return Shipping Fees

  • Defective or Damaged Items: Return shipping is 100% Free. We will provide a prepaid label at no cost to you.

  • Returns for Preference (Remorse): If you are returning an item simply because it does not fit your space or style, you are responsible for the cost of return shipping.  Sonatora does not charge a restocking fee.

    • Option A: We can provide a prepaid shipping label, the cost of which will be deducted from your final refund.

    • Option B: You may ship the item back using a carrier of your choice (tracking required).


Exchanges
We do not support exchanges. All approved returns will be processed as a refund to the original payment method.


How to Initiate a Return
Do not send any items back to the address on your package. Our return center uses a different address, and unauthorized shipments may be refused.

To begin the return process, please contact our team at support@sonatora.com within 14 days of delivery. Include:

  1. Your order number.

  2. The reason for the return.

  3. For damaged/defective items: Photos clearly showing the issue.


Processing Time & Refunds
Claims and return requests are typically reviewed within 1 business day.

Once we receive and inspect your return:

  • We will notify you of the approval via email.

  • Your refund will be issued to your original payment method within 5 business days.

  • For preference returns, the cost of the return shipping label (if provided by us) will be deducted from this refund amount.


Damages & Issues
Please inspect your order immediately upon arrival. If your artwork is defective, damaged, or incorrect, contact us right away at support@sonatora.com so we can make it right immediately.


Exceptions
Certain items cannot be returned, such as artwork that has been displayed outdoors, or personalized pieces created outside our standard catalog.